The office
Who answers, and what they can produce
+1 (312) 680-3021 or info@findsforlife.com, Monday to Friday, 9am to 5pm Eastern, answered from Hauppauge by people who can pull a certificate while you wait.
No outsourced call centre, no chat widget run by a third party, no social account answering about certifications it cannot produce. A call is written up against the record, and any certificate discussed is emailed straight after.
Where to send it
- Telephone: +1 (312) 680-3021
- Email: info@findsforlife.com
- Hours: Monday to Friday, 9am to 5pm Eastern
- First reply: within one working day
- By post: COUNTRY LIFE, LLC, 180 Vanderbilt Motor Parkway, Hauppauge, NY 11788
- To stop texts now: reply STOP, telephone us, or use the removal form
Worth quoting
What gets a complete answer first time
- The entry number from the register, if the question is about a mark. It saves both of us describing it.
- The lot number from the pack, if the question is about a batch and its certificates.
- Your order number, or the address it went to if the number has gone.
- What you would like to happen. A certificate produced, a return opened, a status explained, a replacement sent.
- The mobile number if the question concerns texts, so the right entry is amended.
What the office can and cannot do
- Can produce any certificate behind a held entry, and explain exactly what it covers.
- Can say why an entry lapsed or was declined, without softening it.
- Can authorise a return or a replacement within the working day.
- Can strike a number from the text register at once, without asking why.
- Cannot advise on dose, interaction or suitability. Nobody here is your clinician and we say so rather than guess.
- Cannot make a health claim, whatever marks an item carries. A certification is not a clinical finding.
Timing
How long each thing takes
| Request | Usual time |
|---|---|
| Telephone answered | During Monday to Friday, 9am to 5pm Eastern, by somebody who can pull the file |
| First reply to a written enquiry | Same day within Monday to Friday, 9am to 5pm Eastern, otherwise the next working day |
| Certificate produced | Same working day |
| Return instructions issued | Same working day |
| Refund reaching your card | 5 to 10 business days after the parcel is back |
| Number struck from the text register | At once, though a message in transit may still arrive |
| Data access or deletion | Acknowledged within 2 business days, completed within 30 days |
Optional
Status-change texts
Optional, marketing only, and unconnected to placing an order.
- Marketing messages only. Status changes on the register, new lines, occasional offers.
- Order paperwork is never texted. Confirmations and despatch notices are emailed.
- Up to 7 messages per quarter; frequency varies. Message and data rates may apply.
- US mobile numbers, eighteen or over.
- Reply STOP to be struck off. Reply HELP for our details.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
- Not a condition of any purchase. See the Privacy policy and Terms of sale.
Recorded and want off? Use the removal form, reply STOP, telephone us, or write and ask.